Privacy notice

Who we are

Outdoor Living Quotes is a quote-request service for garden rooms, hot tubs, decking, pergolas, saunas and related outdoor living projects.

Information we collect

• Your name, email address, telephone number and postcode or town.
• Project type, budget range, timing and details you provide.
• Messages, photographs, measurements and quote information where supplied.
• Basic technical information recorded by our website host for security and operation.
• Referral and campaign information included in the page link when you submit an enquiry.
• Cookie-free page-view counts, visited page, referrer and campaign parameters.

Why we use your information

We use personal information to:

• Respond to enquiries and understand your project requirements.
• Match suitable enquiries with relevant outdoor living companies or installers.
• Help those companies contact you about your request.
• Protect our website and prevent spam or misuse.
• Understand which advertising campaigns produce enquiries.
• Meet legal, tax, accounting and insurance requirements.

Our lawful bases

We normally process enquiry details because it is necessary to take steps at your request before entering a contract or because we have a legitimate interest in operating and improving a quote-request service. Where required, we will ask for consent before using your details for marketing.

Who we share information with

We may share your enquiry details with relevant outdoor living outdoor living companies, installers or service providers so they can respond to your quote request. We may also share information with staff, professional advisers, insurers, payment providers, IT providers and website/email hosting providers where necessary.

We do not sell personal information for unrelated marketing lists.

Our first-party page-view counter does not store IP addresses, cookies or persistent visitor identifiers.

How long we keep information

• Unsuccessful enquiry and quote records: normally up to 24 months.
• Company, customer, contract and payment records: normally 7 years.
• Project records: for the project period and a reasonable period afterwards.

We may keep information longer where a legal claim or obligation requires it.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to its use, or receive a portable copy.

You can also complain to the Information Commissioner's Office at ico.org.uk.

Security and updates

We use reasonable organisational and technical safeguards to protect personal information. We review this notice as our services and systems develop.